Shipping policy

7. Delivery & Shipping

7.1 UK Delivery
We offer complimentary delivery on all UK orders over £75 after discounts have been applied. For orders below this amount, postage costs will be shown at checkout.

All Brown Spotty Dog custom and bespoke Jewellery parcels are shipped fully insured and require a signature upon delivery. We use Royal Mail to ensure your piece arrives safely.

7.2 International Delivery
International orders are sent via DHL Express, insured in transit. Any applicable taxes, customs duties, or import fees are the responsibility of the recipient. These must be paid directly to DHL or your local customs authority before your parcel can be delivered.

We regret that we cannot accept or refund parcels returned to us due to unpaid customs charges or import duties or failure to provide information required for customs clearance. We also cannot issue refunds, replacements, or credit notes in such cases.

7.3 Estimated Dispatch Times

• Ready-to-go and non-specialised pieces are usually dispatched within 3–5 working days.
• Custom and true bespoke pieces are made to order and may take up to 12 weeks, depending on the design. We’ll confirm an estimated completion date when your order is placed.

7.4 Delivery Delays
If there is an unforeseen delay, we will inform you as soon as possible. Brown Spotty Dog cannot be held responsible for delays outside our control, such as courier issues, customs processing, or weather-related disruption.